Website Terms and Conditions – Company Policy

The use of the AVTINAS website, www.avtinas.co.il (“the Site”), is subject to the terms of use detailed below. Please read these terms carefully. By using the Site, you agree to act in accordance with these terms and the Site’s privacy policy.

AVTINAS (“the Company” or “Site Management”) owns and operates the Site.

These terms apply to the use of the Site and the contents included therein via any computer or other communication device and also apply to the use of the Site, whether through the internet or any other network or communication means.

The term “content” includes information of all kinds and types, including all verbal, visual, audio, or any combination thereof, as well as their design, editing, distribution, and presentation.

1.Purpose of the Site

The purpose of the Site is to provide information and content about the company to internet users, including the accessibility and sale of cosmetic products online and the publication of relevant content and articles (collectively and individually referred to as “the Users”).

2. General

2.1  The rules of these regulations apply to all browsing, purchasing, and/or use of the Site. These instructions may change from time to time at the sole discretion of the Company. Therefore, Users are requested to read the terms of use and the privacy policy before any action on the Site.

2.2   The Company reserves the exclusive right to add, delete, or modify these terms of use at any time without obligation to provide prior or retrospective notice to the Users of the Site. Any change made to the Site and its terms will bind the Users upon continued use of it. Use of the Site by the Users after changes indicates agreement to these changes.

2.3  The Company reserves the right to cease the Site’s operation for maintenance activities.

2.4  The binding version of the regulations at any given time is the version published on the Site.

2.5  These regulations override any content on the Site and will prevail in case of conflict or inconsistency. If other or specific terms of use apply to parts of the Site, they will apply in addition to the terms of use detailed in these regulations.

2.6  The terms of use are cumulative and not interchangeable and should be interpreted as coexisting without limiting each other.

2.7 Use of the Site by the Users constitutes confirmation that the Users have read these regulations and agree to them, to the terms of the privacy policy, and agree to act according to and accept them without any limitation or reservation.

2.8 Users who do not agree to the terms of use should refrain entirely from using the Site. In any case, it is possible to contact the Company’s offices for service.

2.9  The text below refers equally to all sexes and is written in the female form for convenience only. The singular also means the plural and vice versa.

2.10  The Company maintains the privacy of the Users on the Site according to the published privacy policy, as updated and modified from time to time by the Company. The said privacy policy is an integral part of these terms of use, and your agreement to these terms is also your agreement to the privacy policy.

2.11  Although the Company makes every effort to adapt the Site optimally for all Users, the Site is inherently intended for the general public, and therefore the information provided is not specific to individual Users.

3. Return Policy

3.1  A customer who purchased a product on the Company’s website or through the telephone center is entitled to cancel the transaction subject to the conditions detailed below and in accordance with the Consumer Protection Law, 1981 and its regulations (“Consumer Protection Law”).

3.2  A customer may cancel a transaction within 14 days from the date of receiving the product or from the date of receiving the document containing the details specified in section 14c(b) of the Consumer Protection Law, provided that the product is returned intact and sealed in its original packaging without having been used. The product return can be made by physically arriving at the business or one of the existing collection points or by registered mail, or through a courier initiated by the Company, subject to a shipping fee determined by the Company.

3.3 Notwithstanding the above, a consumer who is a person with a disability, a senior citizen, or a new immigrant is entitled to cancel the transaction within four months from the date of the transaction, the date of receiving the product, or the date of receiving the document containing the details mentioned in section 14c(b) of the Consumer Protection Law, whichever is later, provided that the transaction included a conversation between the business and the consumer, including electronic communication (email, chat, etc.).

3.4  A customer who wishes to cancel a transaction before receiving the purchased product may send a cancellation notice by email to info@avtinas.com, by contacting our service center at 058-5878488, or through the “Transaction Cancellation” box on our site

 The cancellation notice will include full name, ID number, phone, and email address.

3.5  A customer who canceled a transaction according to these regulations will receive a full refund directly to the payment method used for the transaction, within seven business days at the latest, deducting cancellation fees of 5% of the transaction value or 100 ₪ – whichever is lower, except for direct cards.

Cosmetic Products Cancellation and Return Policy Sold on the Site:

3.7   On the first order: The product can be returned within 30 days from the date of purchase and receive a full refund (excluding shipping fees) even if the product has been opened. The refund approval is conditional upon a telephone conversation with a representative from AVTINAS.

3.8  From the second purchase onward: Only unopened products in their original packaging can be returned within 14 days without the need to explain the reason for the return, and receive a full refund subject to the consumer paying 5% of the order value or 100 ₪, whichever is lower, in accordance with the Consumer Protection Law.

3.9  It is clarified that if a customer did not properly close her order, including due to missing details in the order, such as not entering the name and/or payment method number, then the Company shall be entitled to cancel the order within 14 days from the date of placing the order, at its sole discretion.

3.10  Checking the delivery: The customer is required to check the contents of the delivery immediately upon receipt and ensure its accuracy both to the order and to the invoice provided to her. A customer who received a defective product or a product that does not match the details provided to her at the time of the order may contact the Company’s customer service in the ways detailed below, and the Company will provide her with a new product at its expense, subject to the return of the defective or incorrect product.

Exchange Policy:

3.11  A customer ordering a product for the first time can request an exchange for another product within 30 days from the date of purchase, at no additional cost.

3.12  From the second transaction, it is possible to exchange an unopened product in its original packaging for a new product and pay only for the shipping cost.

4  Products and Price Updates

4.1  The Company is entitled to change the prices of the products appearing on the Site, at its sole discretion and without the need for prior notice.

4.2  All prices listed on the AVTINAS site are in new shekels and include VAT. The cost of shipping is according to the detailed shipping policy:

4.4  The cost of domestic shipping by courier to the home will be at a cost of 35 NIS

The delivery time is up to 4 business days (excluding Fridays-Saturdays, Jewish holidays, and Israeli national holidays)

Self-collection at one of the collection points – at no cost

Every order recorded in the system until 13:00 will be processed starting from the next business day, which will count as the first business day. In cases of special congestion in the shipping company (due to force majeure, war, holidays, etc.), there may be a delay in delivery times.

4.3  The Company delivers orders to most cities and settlements within the State of Israel. Delivery of orders in remote settlements may be delayed by several additional days.

4.5 The Company reserves the right to change at any time, at its discretion, the content of the Site and the products sold on it. The presentation/publication of a particular product on the Site for sale at any time or for any period does not guarantee that it will continue to be offered for sale on the Site in the future. The Company does not commit to any minimum scope, availability, or variety.

5  The Company’s Responsibility for Products Sold on the Site

5.1  All products sold on the Site are original AVTINAS products, new and without defect, after undergoing the most stringent quality tests. The products are sold in their original packaging. The products bear the name/code of their manufacturer.

5.2 All products have a full list of their ingredients. However, as there are people with various sensitivities that cannot be anticipated in advance, the Company will not be responsible for allergies and sensitivities that may be caused due to the use of the products. It is important to store the products under the storage conditions indicated on the packaging. Improper storage or use after the expiration date can impair the quality, effectiveness, and safety of the product. The manner of consumption and use of the products on the Site is the responsibility of the ordering customer.

5.3 The information published on the Site is general and does not constitute personal medical advice.

Before starting treatment, it is recommended to read additional material and consult with professionals.

5.4  Everything written on the Site does not constitute a substitute for medical opinion,

Anyone relying on the information in any way does so at her own

 risk and absolves the Site owners of all responsibility.

The products are intended for external use only.

5.5  The products are manufactured in a factory licensed by the Ministry of Health holding a GMP certificate.

5.6 The Company shall not be responsible for the consumption of the products by purchasers, including the appearance of allergy symptoms as a result of the list of ingredients in the products and/or side effects that may occur due to sensitivities to the various ingredients.

5.7  The Company, including its shareholders, managers, and employees, shall not be responsible, in any case, for any direct, indirect, incidental, or consequential damage arising from an order placed on the Site and in any case, the extent of the Company’s liability will be limited to the amount paid by you for the product.

5.8 Any user/customer using the Site or purchasing a product agrees and commits to protect AVTINAS Company to exempt it from responsibility and fully compensate it, including its employees, managers, shareholders, and/or their representatives, for any damage, loss, cost, or expense caused to them, directly or indirectly, including reasonable legal fees, expert fees, and legal expenses, in connection with or as a result of violating the terms of use by you and/or for any claim, demand, and/or lawsuit filed against the Company in connection with or as a result of the use (of any kind) of the Site.

5.9  A user who uses the Site contrary to the rules of use or legal instructions shall be obliged to compensate the Company for any direct and/or indirect damage including loss, loss of profit, payment, or expense caused to them.

6  Mailing, Notifications, System Messages, Newsletter, and Promotional Material

6.1 In cases where the Company has received the explicit consent of the user/customer to receive marketing and/or promotional mailing, the Company shall be entitled to send her direct mailing and advertisements, in accordance with the Communications Law (Bezeq and Broadcasting), 1982, by email and/or by sending messages to the mobile phone, including via the WhatsApp application and/or by any other communication means chosen by the Company.

6.2  A user who has given her consent to receive marketing and/or promotional mailing may at any time withdraw her consent to receive advertisements by sending a suitable request to unsubscribe her details, to the email info@avtinas.co.il, or alternatively according to the instructions for removal in the marketing mailing received from us, as per your choice. Please note that for technical and other reasons, it may take us up to 3 business days from the date of receiving the request to remove a user’s details from the mailing list.

6.3  The Site management, generally, keeps the information for a period of 3 years and/or for a longer period, as needed for business and/or legal purposes. The Site management may, at its sole discretion, cancel your permission to continue receiving mailings, publications, newsletters, messages, and/or any other content, without providing any prior notice.

6.4  By registering for the mailing service, you express your desire and give your consent for the Company to use the information, subject to all laws, including sending general information from the Company, including updates, articles, promotional and marketing information, and/or offers to purchase various services or products, by email and/or messages and/or automatic dialing systems. By using the mailing service, you give your consent to the terms of use and your consent to receive “advertisement” as defined in Amendment 40 to the Communications Law (Bezeq and Broadcasting), 1982, and consent according to the Privacy Protection Law, 1981. You can remove yourself from the mailing service and stop receiving email messages, messages, and information by clicking on the link in the email sent to you and/or through the contact form on the Site. It is emphasized that all provisions of the terms of use regarding the manner of the Company’s use of the information of the surfers and the transfer of information about the surfers to advertisers and other third parties also apply to the information collected as part of the mailing service.

7 Purchasing Products on the Site

7.1  Subject to the provisions of these terms and the submission of the required details during purchase on the Site, it will be possible to make an online purchase on the Site using a valid credit card that the Company honors and charges.

7.2  Notwithstanding the above, the Company reserves the right not to allow a particular user, at any time, to purchase products on the Site – even if she meets the requirements of section 6.1 above – for any reason and to cancel the user’s right to conduct transactions on the Site in the following cases: intentional submission of incorrect details, an act or omission that may harm the Site or the Company or a third party, if the use of the Site’s services to perform an illegal act according to the laws of the State of Israel, in case of violation of these terms.

7.3   When processing each order received on the Site, the Company conducts a check through the credit card companies for the credit card entered by the user/customer and the transaction will only be approved subject to the approval received from the credit card company.

8  Secure Browsing

 The Site has a security system with the strictest standards of the following type. All parts where personal information is entered are secured with SSL-PCI technology. SSL protocol is a global standard that allows encrypting the information passed between the server and the browser. Surfers on the Site in the secure areas with SSL will see a symbol of a lock and key. In addition, all credit card charging mechanisms are secure and protected by the PAYPLUS company, however, the Company reserves the right to change such a provider at any time and without any notice.

9  Limitation of Liability

9.1  The information, content, and services on the Site (“the Services”) are offered AS IS and the Company, its managers, shareholders, controllers, related companies, and their representatives will not be responsible for their suitability for your needs and/or purposes.

9.2  The Company is not responsible in any form for the content and/or use of the content published on different sites to which the Site refers and/or for advertisements on the Site. Any use of the sites to which the Site refers as mentioned will be done at your full and exclusive responsibility.

9.3  It is clarified that (a) in any case of contradiction between the text appearing in any publication by the Company and the text appearing in the Company’s records, the text in the Company’s records will prevail; (b) with regard to any publication by the Company, including promotions, the Company reserves the right to cancel the publication and/or the promotion and also to limit participation in it; and (c) any publication by the Company shall not be considered as a binding offer, and unless agreed otherwise between the parties, any interaction between the Company and a third party is subject to its prior written approval by the Company.

9.4  The Company and/or its representatives will not bear any responsibility for any damage and/or loss, direct or indirect, including consequential, incidental, or punitive damages (including, without limiting the generality of the foregoing, damages for loss of work and business, loss of profits, work stoppages and disruptions, loss and/or loss of business information, reputation damage, and any other financial loss, anticipated and unforeseen), arising from and/or related to the Site, or any content and/or service on it, or any use of them, including but not limited to:

1. Use and/or inability to use the Site, including any content and/or service on it, for any reason;
2. Messages received by the user during and/or as a result of using the Site, including any content and/or service on it;

3.Use or reliance on information and contents published on the Site, by the Company or by third parties;

4. Any act and/or omission made in the content of the Site or in connection with it after its delivery to third parties;
5. Disruptions, availability, and functionality of the Site, including any content and/or service on it, for any reason, including arising from disruptions or failures in the internet or telephony network;
6. Damage or loss caused as a result of error, mistake, inaccuracy, and the like, in the content on the Site.

9.5  In any case and without detracting from the above, the Company’s liability towards the user or any third party as a result of using the Site will not exceed 1,000 NIS (one thousand NIS). Since in some countries it is not possible to exempt or limit liability in case of incidental or consequential damages, it is possible that the limitation or exemption above will not apply to some users.

10  Ownership and Intellectual Property

10.1  All intellectual property rights in connection with the Site of all kinds and types (whether it involves registered rights or unregistered rights), including the AVTINAS domain name, patents, trademarks, trade names, designs, copyrights, trade secrets, reputation, Know-How, methods, source code and binary code, commercial symbols, computer software, concepts, confidential information, service marks, databases, derivative works, discoveries, formulas, reputation, ideas, improvements, models, information, innovations, inventions, knowledge, logo, market data, methods, moral rights, literary works, graphic file, technical information, presentation and design of the Site, and any matter or detail related to the Site, are the exclusive property of the Company or a third party, which has authorized the Company to use them, and the use of all the aforementioned rights is exclusively permitted to the Company (or to additional third parties, if they have a license to do so).

10.2  The Site contains trademarks and other intellectual property belonging to the Company and other users. You should assume that everything you see and/or read on the Site (such as images, graphic files, illustrations, text, content,

 and other material) is protected by intellectual property laws, unless stated otherwise. It is forbidden to sell, reproduce, distribute, modify, display, create derivative works based on these contents, or use them for any commercial, promotional, or public use without the prior written consent of the Company.

10.3  Without detracting from the above, the Company name and its trademarks, including objects related to the Company’s reputation, such as (but not only): signs, logos, emblems, service marks, or any other object as they appear on the Site, are the exclusive property of the Company and no use may be made of them.

11  Waiver

The use of the Site, the content displayed on the Site, the end devices, and the services of the Site, will be done at the user’s sole and full responsibility. The Company does not guarantee that there are no errors or malfunctions on the Site or that the Site or the server hosting it is free of viruses or other harmful components. The Company recommends keeping copies of content used by the user in connection with the Site. The Company does not commit that the Site (including, without limiting the generality of the foregoing: third-party applications and the Site’s content) will meet the user’s requirements, or that the service provided on the Site will not be interrupted, will be provided orderly without interruptions and disruptions and/or will be immune from unauthorized access to the Company’s computers, damages, malfunctions, hardware failures, software or communication lines at the Company or any of its suppliers or will not be harmed for any other reason, and the Company will not be responsible for any direct or indirect damage caused, as far as they are caused.

12  Refusal to Provide Service

12.1  The Site management reserves its exclusive right to close, suspend, or restrict the user’s account without any reason, and without providing a financial refund for service and/or product and/or subscription not yet utilized.

12.2  Without detracting from the above, we may close, suspend or limit the user’s account, among other things, for the following reasons:

1. If the Site management determined that the user violated the Site terms and/or any other specific regulation;
2. If the Site management determined that the user violated legal obligations (actual or potential), including violation of copyright or intellectual property rights;
3. If the Site management believes that the user has performed an illegal action;
4. If the Site management believes that the user is operating from a country subject to UN, EU, Israel, or US sanctions;
5. If a threat was received from the user against the Company, the Company’s representatives, the Company’s users, or any other entity related to the Company or its representatives;
6. To minimize any risk to the Company or its representatives;
7. For any other reason at the sole discretion of the Site management.

13  Policy for Managing Advertising Reviews on the Site and Using the Site:

13.1  Users are allowed to publish notices in the review area open to public viewing.

13.1  When registering for publication on the Site, you will be required to provide personal details including – your email address and phone number (for more information, please read the Company’s privacy policy). These details are important to us in order to approve the requested publication and to be in contact with you throughout the publication period. It is clarified that without providing the details defined on the Site as “mandatory”, you will not be able to publish a review.

13.3 The Company reserves the right not to approve the text of a publication that is not proper, offensive, and/or does not meet the standards of the Site and/or is prohibited for publication according to any law.

13.4  The Company is entitled to remove/change/edit any publication on the Site, if it finds that such publication is published and/or displayed illegally and/or contrary to these regulations and/or contrary to the terms of the order, if any, and/or publication that violates the rights of any third party and/or according to a claim of any third party, that the aforementioned publication violates its rights and/or violates another law.

13.5 You undertake not to insert into the publication a link/url to another internet site or internet address either in writing or within an image. The mention of a phone number shall be made only within the contact fields and not in the free text.

13.6  In addition, and without detracting from the above, you declare and undertake:

1  Not to copy, duplicate, update, modify, distribute, or publicly publish any content found on the Site.

2  Not to perform any action that will create and/or is likely to create a burden on the systems and servers of the Site.

3  Not to perform any action that interferes and/or disturbs (and/or attempts to interfere and/or disturb) the normal operation of the Site and the services.

4  Not to bypass or attempt to bypass any technological means existing on the Site and/or in the systems related to it, which are designed

 to prevent those from the prohibited activities under the terms of use.

13.7 The Company reserves the right to block/cancel/remove any publication that does not comply with the terms of use and/or legal provisions and/or Company procedures and/or that is capable of harming any person or other legal entity and/or whose publication circumstances are related, directly or indirectly, to an act of deception or any other prohibited act; all, to the extent that the violation was brought to the Company’s attention.

13.8  Part of the content appearing on the Site, such as product reviews, is content published by third parties, private customers, and users, and not by the Company itself. It is clarified that the Company has no control over the publication of these contents. The opinions, tips, recommendations, offers, statements, services, and/or any other information and content accessible and published by third parties and users are those of the publisher on the Site and cannot be attributed to the Company. The Company is not responsible for the accuracy or reliability of the opinions, recommendations, or information and statements published or to be published on the Site by third parties.

14  Exclusive Jurisdiction

The use of the Site is governed exclusively by the laws of the State of Israel. The courts of Tel Aviv shall have exclusive jurisdiction over any matter related to the terms of use and the use of the Site.

15  Customer Club Regulations

Thank you for your interest in joining the “AVTINAS” customer club (“the Club”).

Membership in the club provides special conditions for our customers and participation in promotions from time to time.

The Company operates the internet site at www.avtinas.co.il (“the Website”). The use of the Website is subject to the Website’s terms of use, the privacy policy, and these customer club regulations.

1. Conditions of Joining the AVTINAS Club

Membership in the club will be possible for anyone aged 16 and over, subject to compliance with all the provisions of these regulations. Minors will be required to present prior authorization from their parents to join the club.

To join the club, you must fill out the application form at the bottom of the page. The Company’s representatives will review the application details and contact you if necessary for additional information. The Company may reject membership applications at its sole discretion and without the need to explain.

Membership in the club is currently free, but the Company may decide in the future that membership in the club will be subject to a membership fee, subject to providing appropriate prior notice to club members.

Membership and benefits in the club are personal to club members and are not transferable to others temporarily or permanently. Membership in the club begins only after approval by the Company and unless otherwise determined, it is for an indefinite period.

In the personal details form required to join the customer club, you will be asked to provide personal identifying details such as full name, email, phone, etc. The use of your personal details is in accordance with the Company’s privacy policy.

Joining the customer club also constitutes approval of joining ongoing marketing mailings (email/SMS/WhatsApp) from the Company and is a fundamental condition for membership in the customer club.

If you choose to provide us with your personal details to join the club, you must ensure that the details are accurate and update us on any changes in the future. Outdated details may lead to the loss of packages and/or information and non-receipt of notification about promotions, resulting in loss. It is agreed that the Company will not be responsible in any case for any damage.

2. Cancellation or Removal from the Mailing List

Membership in the club cannot be frozen or suspended.

At its sole discretion, especially in the case of an act contrary to law or these regulations, including misuse of club membership, intentional submission of incorrect details, or any other case at its sole discretion that the Company deems a reason for cancellation, the Company may immediately remove the club membership from the mailing list.

A club member may notify the Company of her wish to cancel her membership in the club by sending an email to info@avtinas.com; or by contacting our service center at 058-5878488. In any case, membership in the club can be removed through a dedicated link found at the bottom of every marketing email received from the Company, or in the body of the SMS message, which also contains a link to perform the removal from the mailing list and/or a number for sending the removal request.

In any case of ending or canceling the club membership, including in cases where the Company decided on it, a club member will not be entitled to any financial refund for any payment made in connection with the club membership (if such was made) or for any alleged loss and/or damage.

3. First Benefit Entitling Membership in the Customer Club

Immediately after registering for the customer club, you will receive a 5% discount coupon for your first purchase on the Site.

From time to time, you will receive messages about exclusive gifts and additional benefits that we provide to club members.

Miscellaneous

The Company reserves the right to change any of the conditions of these regulations at any time at its sole discretion, or to terminate the club’s activity in any manner, temporarily or permanently, subject to notice of the nature of the change or termination of the club’s activity at least 30 days in advance.

The provisions of these customer club regulations will prevail over any other publication regarding the benefits related to the club on the Company’s advertising platforms and/or in general.

The regulations equally refer to all sexes and are formulated in the female language for convenience only.

 Contact

If you wish to report a violation of the terms of use, or if you have a question or need assistance, you are welcome to contact the customer service center of the site in the following ways:

Customer service email address: info@avtinas.com

Customer service hours – between 09:00 and 16:00

AVTINAS is also at your service by phone – 058-5878488